Clinical Computing Customer Support Services: 

Healthcare organizations require information systems that quickly and efficiently handle their mission-critical data. And you need to know reliable support is only a phone call away. To provide you with the services you need, Clinical Computing is taking concrete steps to reach its goal of providing world-class support:

• Use of customer feedback to continuously improve our support services. We conduct customer satisfaction surveys annually so that we can focus our improvements on areas that matter to you.
• Tracking of our progress against goals for areas such as case resolution, case backlog and overall customer satisfaction - results that are shared with our customers and employees
• Staffing of our support group with competent technical and clinical specialists that understand both your software product and the clinical environment you practice within

Clinical Computing offers cost-effective support services that include the following:

• Toll-free 800 number access to analysts with experience in healthcare and technology
• Support available when you need it -- 24 x 7 
• Technical support of all applications
• A Web site for customers that provides educational and troubleshooting information to Clinical Computing Information Solutions customers who register for the site.

Clinical Computing Support - Providing World Class Service

Clinical Computing is committed to continually improving the support services you receive - measuring our progress through quantifiable metrics, and your feedback on how we're doing. And we will continue to develop the tools and services we offer to assist you in gaining maximum benefit of your investment with Clinical Computing.